CUSTOMER INFORMATION

Delivery

UK ORDERS

Stock permitting, UK standard orders will be delivered within three working days. If alterations are to be made, please allow four working days. We also offer UK next working day delivery, however personalisation may have an impact on this timeframe.

We do our best to dispatch orders on the day of receipt, but please be aware that our factory is closed at the weekends. During very busy periods or bank holidays, your order may take a little longer.

INTERNATIONAL ORDERS

We do our best to ensure that international orders arrive within 7-10 working days (depending on destination) from dispatch. Please allow an extra day if a garment requires monogramming or alteration.

International online fraud is a concern for us and our customers. As such, all orders are security checked.

CHARGES ON DISPATCH

Although funds may be reserved on your credit/debit card when placing your order, we do not take the funds until we know we have fulfilled the order and the goods have been dispatched. If you order via PayPal, funds are automatically deducted from your available balance. We will only levy one postal charge per order no matter how many parcels we send to you.

Christmas 2019 last posting dates

Please make sure to place your order by the below dates to be guaranteed to receive the parcel by Christmas.

UK Inland Next Day Delivery - orders placed before 2pm 20 December

Ireland Next Day Delivery, Channel Islands Next Day Delivery – 19 December

UK Inland Standard Delivery, USA (DHL) – orders placed by mid-day 18 December

Australia (Special Delivery), Belgium, France, Ireland (Standard Service), Luxembourg - 17 December

Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland - 15 December

Canada, Czech Republic, Finland, Italy, Poland, Sweden - 12 December

Australia (Standard Service), Greece, New Zealand, Turkey - 11 December

Eastern Europe (except Czech Republic, Poland and Slovakia), Russia - 10 December

Cyprus, Malta - 9 December

Africa, Asia, Caribbean, Central and South America, Far and Middle East - 8 December

 

Europe (DHL) Express

Austria, Belgium, Czech Republic, Denmark, Estonia, France, Germany, Hungary, Italy, Latvia, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland – 19 December

Azerbaijan, Bulgaria, Croatia, Cyprus, Finland, Greece, Iceland, Lithuania, Moldova, Montenegro, Norway, Romania, Turkey, Ukraine - 18 December

Albania, Armenia, Gibraltar, Georgia – 17 December

Andorra, Bosnia and Herzegovina, Canary Islands, Kazakhstan, Kosovo, Macedonia - 15 December

Belarus – 12 December

DELIVERY TIMESCALES

Please find our delivery timescales below. Note: if you have requested any alterations or monogramming, please allow an additional 2-3 working days for delivery.

UK & ISLE OF MAN

Country
United Kingdom, Isle of Man, Channel Islands, British Forces Post Office

Type
Standard

Charge
£3.95 - Free on orders over £80

Delivery Time
2-3 working days; Global Freight
Solutions Tracked

Country
United Kingdom, Isle of Man

Type
Special Delivery

Charge
£10.00

Delivery Time
Orders must be placed by 2pm for next working day (up to 5:30pm). Delivery Mon-Fri. Orders placed by 2pm on Fri and over the w/e will be delivered on Tues. Not available for orders with alterations. / Our next day delivery service is not available on Good Friday, Saturday, Easter Monday and Tuesday and other UK and Northern Ireland Bank Holidays (St. Patrick's Day - 17th March, first and last Monday in May, 12th July, last Monday in August and during Christmas) and the next day following them.

Deliveries to remote or outlying areas may take a few days longer.

CHANEL ISLANDS

Country
Channel Islands

Type
Standard

Charge
£3.95 - Free on orders over £80

Delivery Time
2-3 working days; Global Freight
Solutions Tracked

BRITISH FORCES POST OFFICE

Country
British Forces Post Office

Type
Standard

Charge
£3.95 - Free on orders over £80

Delivery Time
2-3 working days; Global Freight
Solutions Tracked

JERSEY & GUERNSEY

Country
Jersey and Guernsey

Type
Special Delivery

Charge
£13.95

Delivery Time
Orders must be placed by 2pm for next working day (up to 5:30pm). Delivery Mon-Fri. Orders placed by 2pm on Fri and over the w/e will be delivered on Tues. Not available for orders with alterations. / Our next day delivery service is not available on Good Friday, Saturday, Easter Monday and Tuesday and other UK and Northern Ireland Bank Holidays (St. Patrick's Day - 17th March, first and last Monday in May, 12th July, last Monday in August and during Christmas) and the next day following them.

IRELAND

Country
Ireland

Type
Standard

Charge
£5.95 - Free on orders over £92

Delivery Time
5 - 7 working days

Country
Ireland

Type
Special Delivery

Charge
£10.95

Delivery Time
Orders must be placed by 2pm for next working day (up to 5:30pm). Delivery Mon-Fri. Orders placed by 2pm on Fri and over the w/e will be delivered on Tues. Not available for orders with alterations.

Deliveries to remote or outlying areas may take a few days longer.

EUROPE

Country
Europe

Type
Standard

Charge
£8.95 - Free on orders over £92

Delivery Time
Up to 7 working days

Country
Europe

Type
Express

Charge
£17.95

Delivery Time
Orders must be placed by 2pm for next working day (up to 5:30pm). Delivery Mon-Fri. Orders placed by 2pm on Fri and over the w/e will be delivered on Tues. Not available for orders with alterations. (except for Cyprus and Vatican City - 2 days). Signature required.

Deliveries to remote or outlying areas may take a few days longer.

USA

Country
USA

Type
Express

Charge
£13.95 - Free on orders over £75

Delivery Time
2 - 3 working days. Signature required.

Deliveries to remote or outlying areas may take a few days longer.

AUSTRALIA

Country
Australia

Type
Standard

Charge
£13.95 - Free on orders over £80

Delivery Time
7 - 10 working days. Signature required.

Country
Australia

Type
Express

Charge
£24.95

Delivery Time
2 - 3 working days. Signature required.

RUSSIA

Country
Russia

Type
Standard

Charge
£14.95 - Free on orders over £100

Delivery Time
7 - 10 working days

CANADA & NEW ZEALAND

Country
Canada, New Zealand

Type
Standard

Charge
£14.95 - Free on orders over £120

Delivery Time
7 - 10 working days

REST OF THE WORLD

Country
Rest Of World

Type
Standard

Charge
£14.95

Delivery Time
7 - 10 working days

Country
Rest Of World

Type
Express

Charge
Read Below

Delivery Time
We can also offer express worldwide delivery. For a bespoke quote based on the delivery address and size of the order please contact our customer service team at service@savile-row.co.uk or +44 2879 39 5005.

Please allow an extra day for delivery during the UK and Northern Ireland's Bank Holidays.

EXCLUDED SHIPPING COUNTRIES

In a selected number of countries, we have exclusive licensee arrangements. This means you will be able to purchase our goods from the licensee stores. As such, we do not ship to these countries:

Japan, Thailand, Malaysia and Philippines.

Our goods normally arrive within the specified delivery time frame, however from time to time problems may occur. If your order has not arrived, please contact our customer services department on +44 (0) 28 7939 5005 between 9am-5pm GMT Monday to Friday. Alternatively you can email service@savile-row.co.uk and we will investigate any problems as soon as possible.

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