Our No Quibble Guarantee
We have confidence in the quality of our products, so that’s why we were the first to offer a 90-day no quibble guarantee. Others may have followed, but we believe imitation is the highest form of flattery.
If you are not happy with your purchase, simply return it using our free returns label (UK customers only) within 90 days. We promise to exchange the item or give you a full refund – no fuss, no quibble. We’ll even accept goods back washed or unwashed. This guarantee is in addition to your statutory rights. Please check our returns policy for exemptions to this.
Some exceptions to our No Quibble Guarantee:
We would kindly ask that you try on shoes on a carpeted surface to avoid any scuffing to the soles. We hope you understand that for hygiene reasons, worn underwear is non-returnable unless faulty.
Please note: we cannot accept the return or exchange of goods that have been altered (including pockets added, button thread changed), monogrammed, engraved or tapered. Nor can we accept the return or exchange of home or body fragrance items. Items can be returned or exchanged if faulty.
We do keep an eye on returns within this timeframe. If customers are found to be abusing our no quibble guarantee, we reserve the right to refuse further returns from them.